Refund Policy
Refund Policy
Consumers have the right of withdrawal in accordance with the following provisions, with a consumer being any natural person who enters into a legal transaction for purposes that are predominantly not related to their commercial or independent professional activity:
A. Right of Withdrawal Information
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party nominated by you, who is not the carrier, took possession of the last item.
To exercise your right of withdrawal, you must inform us (LILDENIMJEAN GmbH, Reussensteinstrasse 11, 71032 Böblingen, Germany, email: customercare@lildenimjean.com) of your decision to withdraw from this contract by means of a clear declaration. You may use the attached model withdrawal form for this purpose.
To meet the withdrawal deadline, it is sufficient for you to send the notification about the exercise of your right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for the additional costs arising from you choosing a different type of delivery than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. The refund will be made either by issuing a LILDENIMJEAN voucher for the full purchase price or by exchanging the item for a new one; in no case will additional fees be charged to you for this refund. We may refuse the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return the goods without undue delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to examine the condition, properties, and functionality of the goods. If the goods are returned to us in a damaged or contaminated condition that is attributable to you, you will bear the costs of the loss in value.
General Notes
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Please avoid damage and contamination of the goods. Return the goods to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.
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Please do not return the goods to us freight collect.
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Please note that the points 1-2 mentioned above are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you want to withdraw from the contract, please fill out this form and send it back.
To: LILDENIMJEAN GmbH
Reussensteinstrasse 11
71032 Böblingen
Germany
Email: customercare@lildenimjean.com
I hereby withdraw from the contract I entered into for the purchase of the following goods:
_______________________________________________________ _______________________________________________________
Ordered on ____________ / Received on __________________ ________________________________________________________
Name of the consumer ________________________________________________________
Address of the consumer ________________________________________________________
Signature of the consumer (only if notification is on paper) _________________________ Date __________
